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xPay Frequently Asked Questions for promoters(FAQ)
xPay Frequently Asked Questions for promoters(FAQ)
Tash avatar
Written by Tash
Updated yesterday

1. If listing an event , how long in advance should I list my events for xPay?

  • We recommend listing your events 10-12 weeks ahead to gain maximum traction. For xPay, you should ideally list your events 3-6 months in advance to allow attendees enough time to take advantage of installment payments and to benefit from additional promotional support.

2. What is xPay?

  • xPay is a payment option that allows attendees to pay for their tickets in installments, making it more convenient and accessible for them to attend your event.

3. What are the benefits of using xPay?

  • Using xPay can increase your event's visibility and appeal, as it allows attendees to spread the cost of their tickets over several months. Events offering xPay also get more features and can be found in the search facility for xPay events.

4. How do we define the number of payments in xPay?

  • The number of payments is determined by the event date minus the ticket purchase date:

    • More than 44 days: 2 payments

    • More than 74 days: 3 payments

    • More than 104 days: 4 payments

    • More than 134 days: 5 payments

    • More than 164 days: 6 payments

    • More than 194 days: 7 payments

5. What are the fees involved with xPay?

  • It is free for promoters to list their events with xPay. Ticket purchasers will pay a payment processing fee for each ticket as usual. Additionally, there is a one-off £3 xPay fee per ticket to cover the increased payment transactions.

6. Is there any cost to the promoter for using xPay?

  • No, there is no additional cost for promoters to use xPay.

7. How does the payment process work with xPay?

  • Payments are split over the months leading up to the event, with a minimum of 44 days prior to the event required to be eligible for xPay. This allows attendees to manage their payments more effectively.

8. What happens if a payment fails?

  • If a payment attempt fails, there will be up to three retries:

    • 1st retry: 2 days after the initial failed payment

    • 2nd retry: 2 days after the first retry

    • 3rd retry: 4 days after the second retry If the payment is still not successful after the third retry, further actions will be taken to resolve the issue.

9. Examples of xPay in action:

  1. Example 1:

    • Ticket purchase date: 10th December

    • Event date: 21st January

    • xPay availability: Not available (less than 44 days)

  2. Example 2:

    • Ticket purchase date: 10th December

    • Event date: 10th April (approx. 120 days)

    • Payment schedule:

      • 1st payment: 10th December

      • 2nd payment attempts:

        • 1st try: 10th January (no money)

        • 2nd try: 12th January (no money)

        • 3rd try: 14th January (no money)

        • Last try: 18th January (successful)

      • 3rd payment: 10th February

      • 4th payment: 10th March

  3. Example 3:

    • Ticket purchase date: 31st December

    • Event date: 10th June

    • Payment schedule:

      • 1st payment: 31st December

      • 2nd payment attempts:

        • 1st try: 31st January (no money)

        • 2nd try: 2nd February (no money)

        • 3rd try: 4th February (no money)

        • Last try: 8th February (successful)

      • 3rd payment: 28th February

      • 4th payment: 31st March

      • 5th payment: 30th April

10. How does offering xPay affect event promotion?

  • Events using xPay may receive more promotional support, including being featured in search results for xPay events and possibly additional promotional opportunities through email and other channels (to be agreed).

For more information or if you have additional questions, please feel free to reach out to our support team hello@wearexapp.com

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