You can update your company information — name, website, email — in the Settings section of your admin panel.
Payouts are made biweekly. A 5% retention is held for potential chargebacks and released in your next payout.
Requesting a Payout
No action is required — payouts are automatic to your provided account.
Go to Payments → Payout History to download receipts.
Ticket Activation
Do I need to set it up?
No — ticket activation is optional and can be turned off in Edit Event.
Ticket activation:
Provides essential event details upfront.
Ensures attendees review and agree to rules, dress codes, and policies.
Supports secret‑location events by revealing the address only after activation.
Improves communication and attendee preparedness. Ticket Activation Info
Go to Promo Codes → Create Promo Code. You can set:
Title
Description
ALL CAPS discount code
Percentage or fixed discount
Quantity
Validity period
Optional user assignment
Unlimited promo codes can be created.
Go to Add‑Ons to create extras such as drink packages or parking. Set:
Title
Description
Price
Quantity
Optional automatic inclusion
Purchase limits per user
Max filesize: 2MB
Formats: JPG / PNG
Dimensions: 94 × 94 px
Editing an Event
Click the three dots on the right side of your event and select Edit.
Event Status
Shows whether your event is:
Live on the WAX app
In Drafts awaiting publication
Guestlist
View your guestlist by selecting your event and scrolling down. You can also click the three dots next to a ticket to add notes (VIPs, influencers, etc.).
Download Guestlist
Go to Manage Events → Guestlist → three‑dot menu → Export Guestlist.
Orders
Orders are payments made by ticket purchasers. Each order shows:
Order ID
Amount paid (excluding 2.5% processing fee)
Promo code used
Date View Orders
Detailed Order Information
Click View Order to see a full breakdown, including ticket quantity.
Pre‑Event Chat
Opening the Chat Group
Go to Manage Events, select your event, and follow the prompt to:
Add a welcome message
Add chat guidelines Then click Save (top right). Open Chat Group
Who Can Access the Chat?
Only attendees who have purchased a ticket. Chat Access